AirChem Consumables Group presents the products and services of AirChem Consumables FZCO in Dubai, UAE, and AirChem Consumables BV in Lisse, the Netherlands. AirChem Consumables FZCO is responsible for website account and enquiry information. This notice explains how information provided through our website is used.
When you contact us, create an account or prepare an enquiry, we may receive your name, business, email address, telephone number, country, delivery destination, requested products, quantities and message. Account access also uses protected authentication records. Communication preferences are recorded separately from the information needed to handle your enquiry.
We use this information to respond to enquiries, prepare quotations, provide requested documentation, operate customer accounts, handle feedback and protect our services. An enquiry may be passed to the relevant AirChem customer-service and operational team and to service providers supporting hosting, storage, email and business processing. We do not treat a product enquiry as permission to send unrelated marketing; optional communications follow the preferences you choose.
Our website uses account cookies and browser storage for functions including sign-in, language choice (including a session preference cookie), catalogue caching and temporary enquiry drafts. The website also records aggregate page-view counts. Where optional tracking is introduced, its purpose and any required choice will be explained before use.
Requirement files are currently read in your browser. Extracted text and the information you confirm are included in your enquiry; the original uploaded file is not attached to the enquiry. Avoid submitting unnecessary personal information, passwords or payment details in requirement lists or Help questions.
Information should be kept for the period needed for the relevant business purpose and applicable record obligations, then removed or anonymised under AirChem's approved retention process. Backup copies and audit records require corresponding retention and recovery controls.
For a privacy enquiry, correction request, account assistance or information about the rights applicable to your circumstances, contact webinquiry@airchem.aero. We may need to verify your identity before providing account information or acting on a request.
Website activity counts
We keep aggregate counts of page visits and document download or open actions to understand which information is useful. These totals are not unique visitor counts and are not linked to a customer profile. A short-lived derived network identifier limits repeated publication events; raw IP addresses are not stored in these activity reports.
Temporary search and Help context
Search and Help can remember your last few search terms and the selected public product reference in this browser tab for up to 30 minutes. This lets you continue with questions about its application, specification, pack size or documents. Full conversations, document extracts, passwords and payment details are not stored in this memory. Clear or New conversation removes this context; signing out or switching accounts clears it too. This information is not used to train an AI service.
Enquiry source
A fixed campaign label or recognised search-engine source may be remembered in this tab for up to 30 minutes and saved with an enquiry you submit, to help us assess our advertising. We do not retain full referring URLs, advertising click identifiers or search text for this purpose. Signing out clears the temporary label. No third-party advertising tracker is added by this feature.
Customer-service requests
When you use Talk to ACC and submit a request, we save your selected topic, contact details, product or enquiry reference and message for authorised customer-service staff. The form can retain an unfinished draft in this browser tab for up to 30 minutes; signing out clears it. A saved reference confirms recording in our support queue, not that a person has read it or an email has been delivered. If you choose WhatsApp, you can review the prepared message before sending it through WhatsApp.
Optional product interest
In Business profile, you can choose to share the product pages you view while signed in with the AirChem team. This is off by default. If enabled, we record the product reference, view count and most recent visit against your account; the control panel shows recently viewed products from the last 30 days. We do not attach your IP address, searches, payment details or other websites to this product history. Switching it off stops recording and clears the saved product history. Submitted enquiries remain separate business records. Account and enquiry records are accessible to authorised AirChem staff; optional marketing uses your separate communication choices. Contact us for privacy requests.
For card payments, we retain your account identity, document reference, payment amount, currency, provider reference, verification status and notification records to administer and reconcile payments. Card numbers and security codes are entered directly with Ziina and are not collected or stored by this website. Ziina processes payment information under its own privacy notice. Ziina