Website enquiry terms

Effective 11 November 2026

The website supports product discovery and enquiries. Submitting an RFQ requests a quotation; it does not create an accepted order, reserve stock or commit either party to supply or payment.

Catalogue descriptions, specification references, photographs and pack information assist identification. Confirm the exact manufacturer reference, grade, packaging, application, current TDS/SDS, relevant approvals and maintenance instructions before procurement or use. A recorded specification reference is not a universal approval for every application. Reference photographs may show packaging different from the pack being quoted.

Availability, prices, currency, validity, lead time, minimum quantities, shelf life, certification, freight, dangerous-goods requirements, taxes and delivery terms are confirmed in AirChem's written quotation and applicable supply terms. Automated search or Help suggestions do not replace manufacturer documentation or approved maintenance data.

Review your contact details, quantities, units and delivery destination before submitting an enquiry. Quote the enquiry reference when contacting AirChem. If a requirement is time-sensitive, contact the team directly; an automated acknowledgement does not confirm stock or dispatch.

Technical documents and brand materials remain subject to the rights and conditions of their respective owners. Please contact AirChem if a document is missing or if you identify an error in product information.

Card payments

Where enabled, account holders may pay against a quotation or pro-forma invoice using Ziina’s hosted checkout. Check the document reference, selected currency and agreed amount, including any freight and taxes, before continuing. Payment references and amounts entered by customers are reconciled by AirChem; this form does not calculate an invoice balance or currency conversion.

The collecting merchant is AirChem Consumables FZCO and Ziina settlement is in AED. Your card issuer or payment provider may apply currency conversion charges. Contact AirChem before paying a BV-issued document. A payment confirmation is not order acceptance, confirmation of dispatch or evidence of cleared bank settlement. For an incorrect payment or refund request, contact webinquiry@airchem.aero with your payment reference; do not send card details.

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